Where superior customer service is our motivation

Services

At Gem Bijou our prestige watch servicing is performed by our technician.

Watch Services

Gem Bijou has a watch technician allocated to undertake watch maintenance and repairs. These are the watch services that we offer in store.
  • Prestige watch servicing.
  • Maintenance and repair.
  • Water resistance testing.
  • Watch bracelet repair and alteration.
  • Battery replacement and testing while you wait.
  • 12 month guarantee for work carried out by our technician(some exceptions may apply)

Simply take your item to Gem Bijou, and our staff will give you a verbal estimate and an approximate time frame. If the watchmaker, after examining the movement, decides more work is needed a further estimate will be sent to you.

During a full service your watch will be completely stripped and all components cleaned, and worn parts replaced. The components are then re-assembled, lubricated and all functions tested, regulated and sealed back into the ultrasonically cleaned case. Testing takes place over a 5 day period where timekeeping, positional error regulation and power reserves are tested.

If you would like your watch to be sent to the manufacturer for maintenance, you must request this when leaving your watch with us.

Jewellery Repair

 Our friendly and knowledgeable staff are always on hand to check over your rings or other jewellery at any time to ensure that they last as long as you do. We will even clean and polish them for you too so you leave with a sparkle.

Whether you need to go up or down in ring size, our specialist team can coordinate this for you. A 24 hour turnaround time can be arranged, an appointment is required.  Why not come in and see us for an estimate and to have your size taken.

If you have an old or inherited piece of jewellery that just doesn’t suit your tastes why not re-design it into something you will treasure and wear often. Visit Gem Bijou for  further information.

Our skilled workshops have the specialist ability to renovate your antique and sentimental pieces to enjoy a new lease of life whilst keeping their historic integrity. Replacement stones are carefully matched to maintain the value and the look of the original piece.

Whether your claws are wearing or your white gold ring is losing its colour, we can bring your items back to their original beauty. We can offer claw re-tips, new shanks, Rhodium coating and replacement stones, giving your precious jewellery the TLC it deserves.

We offer a re-stringing service to keep your items safe and secure. Please note, we recommend re-stringing every 12 months if worn regularly or 18 months if occasional wear.